Terms of Use

1. Definitions

In these Terms, unless the context requires otherwise:

2. Purpose of the Website

The Website is provided solely to give Users information about the Venue, its restaurant, casino facilities, menus, events and private-dining options, and to enable Users to submit reservation requests and contact the venue. The Website does not constitute an offer to the general public and does not facilitate any form of online gambling or remote gaming.

All gaming and entertainment activities offered by are conducted exclusively at the physical Venue premises in accordance with applicable Queensland and Commonwealth laws. Nothing on this Website should be interpreted as an invitation to gamble online.

3. Acceptance of Terms

Your use of the Website constitutes your unconditional acceptance of these Terms. These Terms form a legally binding agreement between you and . We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page with a revised effective date. Continued use of the Website after such posting constitutes your acceptance of the amended Terms.

We recommend that you review these Terms periodically. If you access the Website on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.

4. Permitted Use

4.1 Authorised Use

You may use the Website only for lawful purposes and in accordance with these Terms. Permitted activities include:

• Browsing information about the Venue, its dining options, casino facilities and event packages;
• Submitting table reservation requests using the enquiry forms provided;
• Contacting us via the contact details or web forms made available; and
• Downloading or printing Content solely for your personal, non-commercial reference.

4.2 Prohibited Use

You must not:

• Use the Website in any manner that violates any applicable local, state, national or international law or regulation, including the laws of the State of Queensland and the Commonwealth of Australia;
• Transmit, distribute or upload any material that is unlawful, defamatory, obscene, fraudulent, harmful or otherwise objectionable;
• Attempt to gain unauthorised access to any part of the Website, its servers, or any system or network connected to it;
• Use automated tools, scrapers, bots or any device to systematically extract, monitor or copy Content without our prior written consent;
• Reproduce, modify, reverse-engineer, decompile, disassemble or create derivative works based on any Content or software forming part of the Website;
• Impersonate any person, entity or affiliate of ;
• Interfere with, disrupt or burden the Website's infrastructure or the servers and networks connected to it;
• Use the Website to transmit unsolicited commercial communications; or
• Collect or harvest personal data of other Users without their consent.

We reserve the right to terminate or restrict your access to the Website immediately and without notice if we reasonably believe you have breached any of the above prohibitions.

5. Intellectual Property

5.1 Ownership

All Content on this Website — including but not limited to text, photographs, illustrations, graphics, logos, icons, audio clips, digital downloads and software — is the property of or its content suppliers and is protected by Australian and international copyright, trademark, and other intellectual property laws.

5.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and to download or print Content solely for your personal, non-commercial use. This licence does not include the right to:

• Resell or commercially exploit any Content;
• Modify or create derivative works from any Content;
• Publicly display or perform any Content; or
• Use any meta-tags or hidden text incorporating our trademarks or trade names.

5.3 Trademarks

"Valmessia Plate" and related marks, logos and trade dress are trademarks or registered trademarks of in Australia. Nothing in these Terms grants you any right to use our trademarks without our prior written consent.

5.4 User Submissions

If you submit any content, feedback, suggestions or other material to us through the Website, you grant us a worldwide, royalty-free, perpetual, irrevocable and fully sublicensable licence to use, reproduce, modify, adapt, publish and display such material in any media for any purpose related to our business. You represent that you own or have the right to submit such material and that it does not infringe the rights of any third party.

6. Table Reservation Requests and Booking Terms

6.1 Nature of Table Reservation Requests

Submitting a reservation request through the Website constitutes an offer to reserve a table, private-dining arrangement or event package. A binding reservation is only created when you receive a written confirmation from by email. Until such confirmation is issued, no contract exists between you and us in respect of the requested reservation.

6.2 Accuracy of Information

You must ensure that all information you provide when submitting a reservation request is accurate, complete and current. We accept no liability for errors arising from inaccurate information supplied by you.

6.3 Prices and Charges

Prices displayed on the Website are expressed in Australian Dollars (AUD) and are inclusive of the Goods and Services Tax (GST) where applicable, unless stated otherwise. Menu prices, private-dining charges and event-package pricing are subject to availability and may change without notice prior to confirmation. The price confirmed in your reservation confirmation is the amount that applies to your booking.

We reserve the right to correct any errors in prices displayed on the Website at any time.

6.4 Payment

Payment terms and accepted methods will be detailed in your reservation confirmation. We may require a deposit or full prepayment for certain group reservations, private events or periods of high demand. Failure to comply with payment terms may result in cancellation of your reservation.

6.5 Cancellation and Modification

Cancellation and modification policies vary by reservation type and event package. The specific policy applicable to your booking will be set out in your confirmation email. You should read these carefully before confirming a reservation. In all cases:

• Cancellations or modifications must be submitted in writing to info@valmessiaplate.com;
• Cancellations received after the specified deadline may incur a cancellation fee of up to the full value of the booking;
• Non-arrival without notice (no-show) may be charged up to the full reservation value, depending on the applicable reservation terms.

6.6 Arrival Times and Table Holding

Please arrive at the time confirmed for your dining or event reservation. Tables may be held only for a limited period after the booked time, subject to current venue policy. Visitors entering age-restricted casino areas may be required to present valid government-issued photo identification.

6.7 Table Allocation

While we endeavour to honour specific seating preferences, table allocation is subject to availability. We may offer an equivalent table or dining area if your requested seating cannot be provided at the confirmed time.

6.8 Group Bookings

Reservations for larger parties or private dining are considered group bookings and are subject to separate terms and conditions. Please contact us at info@valmessiaplate.com for group booking enquiries.

7. Age Restrictions

7.1 Website Access

This Website may be accessed by persons of any age for the purpose of obtaining general information about the Venue. However, certain portions of the Website relating to gaming facilities are intended only for persons aged 21 years or older.

7.2 Casino Access

Entry to the casino gaming areas at the Venue is strictly restricted to persons who are 21 years of age or older. This restriction applies at all times and without exception. Proof of age in the form of a valid government-issued photo identification document may be required at any time. Any person who is unable to provide satisfactory proof of age will be refused entry.

7.3 Restaurant Access

A person making a restaurant or event reservation must have authority to make the booking for the party. Minors may enter permitted dining areas when accompanied as required, but they must not enter age-restricted casino gaming areas.

8. Responsible Gaming

8.1 Our Commitment

is committed to promoting responsible gaming practices and to operating in a manner that minimises potential harm associated with gambling. Our on-site team are trained to identify and respond appropriately to guests who may be experiencing difficulties related to gambling.

8.2 Responsible Gaming Resources

If you or someone you know is concerned about gambling, the following independent organisations offer free, confidential support, information and self-exclusion tools accessible to all members of the public in Australia:

• Gambling Help Online — a free national service providing online support, information and live chat: www.gamblinghelponline.org.au
• Gambling Help Hotline: 1800 858 858 (free call, available 24 hours, 7 days)
• Queensland Government — Office of Liquor and Gaming Regulation (OLGR) — publishes guidance on responsible gambling and complaint pathways for the public: www.olgr.qld.gov.au

8.3 Self-Exclusion

Self-exclusion arrangements are available to any person who wishes to restrict their own access to gambling facilities. Please speak with our Venue Team team at the Venue for information on how to apply for a self-exclusion. The Queensland Government's OLGR also publishes publicly available guidance on the self-exclusion process and complaint handling.

8.4 Exclusion of Minors from Gaming

Persons under the age of 21 years are not permitted to enter, remain in or participate in any gaming activity on the Venue premises. Any Guest who brings a minor onto the premises accepts responsibility for ensuring that the minor does not access gaming areas at any time.

9. External Links and Third-Party Websites

The Website may contain hyperlinks to third-party websites that are not owned or controlled by . These links are provided for your convenience only and do not constitute an endorsement or approval of the content, products, services or views of those third-party websites. We have no control over and accept no responsibility for the content, privacy practices or accuracy of any third-party website.

When you leave our Website by following a link, you do so entirely at your own risk. We encourage you to read the terms of use and privacy policy of any third-party website you visit.

10. Website Availability

We endeavour to keep the Website accessible at all times; however, we do not guarantee uninterrupted, error-free or secure access. The Website may be temporarily unavailable due to:

• Scheduled or emergency maintenance;
• Technical failures of servers, networks or third-party infrastructure;
• Events outside our reasonable control (see clause 12); or
• Any other reason at our discretion.

We reserve the right to modify, suspend or discontinue the Website or any feature of it at any time without prior notice. We will not be liable to you or any third party for any such modification, suspension or discontinuation.

11. Limitation of Liability and Disclaimer

11.1 No Warranties

The Website and all Content are provided on an "as is" and "as available" basis without any representation or warranty of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title or non-infringement.

We do not warrant that the Website will meet your requirements, that it will be uninterrupted, timely, secure or error-free, or that any defects will be corrected. We do not warrant the accuracy, reliability or completeness of any Content.

11.2 Limitation of Liability

To the maximum extent permitted by law, , its directors, officers, employees, agents and contractors will not be liable to you for any loss or damage — whether direct, indirect, incidental, special, consequential or punitive — arising out of or in connection with:

• Your use of or inability to use the Website;
• Any errors or omissions in the Content;
• Unauthorised access to or alteration of your data or transmissions;
• Any third-party conduct or content accessed via the Website; or
• Any interruption, suspension or termination of the Website.

11.3 Consumer Guarantees

Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) to the extent that such exclusion would render these Terms void, illegal or unenforceable. Where our liability cannot be excluded but can be limited, our liability is limited (at our election) to re-supplying the relevant service or paying the cost of having the relevant service re-supplied.

11.4 Indemnity

You agree to indemnify, defend and hold harmless and its directors, officers, employees, agents and contractors from and against any claims, damages, penalties, fines, costs and expenses (including reasonable legal fees) arising from or relating to your use of the Website, your breach of these Terms, or your violation of any applicable law or the rights of any third party.

12. Events Beyond Our Control

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events declared by government authorities, government orders, civil unrest, terrorism, industrial action, power failures or disruptions to telecommunications or internet infrastructure. In such circumstances, we will take reasonable steps to minimise the impact and to resume normal operations as soon as practicable.

13. Privacy

We collect, use, disclose and store personal data in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles. Our Privacy Policy, available on this Website, explains what personal data we collect, how we use it, to whom we may disclose it, and your rights in relation to it (including rights of access and correction). By using the Website or submitting a reservation request, you acknowledge that you have read our Privacy Policy and consent to our handling of your personal data as described therein.

For privacy-related enquiries or to exercise your rights, please contact us at info@valmessiaplate.com.

14. Governing Law

These Terms and any dispute, claim or matter arising out of or in connection with them (including non-contractual disputes) are governed by and construed in accordance with the laws of the State of Queensland and the laws of the Commonwealth of Australia applicable therein. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland and any courts competent to hear appeals from those courts.

15. Disputes and Complaints

15.1 Internal Complaints Process

If you have a concern or complaint relating to the Website, your reservation or your visit, we encourage you to contact us in the first instance so that we can attempt to resolve the matter promptly and fairly:

• Email: info@valmessiaplate.com
• Post: Venue Relations, ,

Please include your full name, reservation reference (if applicable), a description of your concern and your preferred contact details. We aim to acknowledge all complaints within two (2) business days and to provide a substantive response within ten (10) business days.

15.2 External Dispute Resolution

If your concern is not resolved to your satisfaction through our internal process, you may contact an appropriate external body. Depending on the nature of your complaint, this may include:

• Queensland Office of Fair Trading — for general consumer matters: www.qld.gov.au/law/fair-trading
• Australian Competition and Consumer Commission (ACCC) — for matters under the Australian Consumer Law: www.accc.gov.au
• Office of the Australian Information Commissioner (OAIC) — for privacy complaints: www.oaic.gov.au
• Queensland Office of Liquor and Gaming Regulation (OLGR) — for matters relating to gaming conduct and published complaint pathways: www.olgr.qld.gov.au

15.3 Negotiation Before Proceedings

Prior to initiating any formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of not less than thirty (30) days from the date on which one party notifies the other in writing of the dispute. This clause does not prevent either party from seeking urgent injunctive or other interlocutory relief from a court of competent jurisdiction.

16. General Provisions

16.1 Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be severed from the remaining Terms, which will continue in full force and effect.

16.2 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. A waiver is only effective if given in writing and signed by an authorised representative of .

16.3 Entire Agreement

These Terms, together with our Privacy Policy and any written reservation confirmation we issue to you, constitute the entire agreement between you and with respect to the subject matter herein and supersede all prior agreements, representations and understandings relating to the Website.

16.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms to any successor entity or in connection with a merger, acquisition or sale of all or substantially all of our assets, without your consent.

16.5 Language

These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version will prevail.

17. Contact Details

All notices, queries or correspondence relating to these Terms should be directed to: