1. Our Commitment to Safer Gaming

is committed to fostering a gaming environment that is transparent, fair and grounded in the wellbeing of our guests. We take our responsibilities as a casino operator seriously and maintain internal policies, trained team members and guest-facing resources to support responsible gambling at every level of our operation.

Responsible gambling is not a single action but an ongoing practice. We have designed our facilities, processes and guest communications to encourage informed choices and to make it straightforward for guests to set personal limits, take breaks and seek support whenever they need it.

2. Adult-Only Access

Entry to all gaming areas at Valmessia Plate is strictly limited to guests who are aged 21 years or older. This policy is enforced at all points of entry to the casino floor and related gaming spaces without exception.

2.1 Age Verification

Every guest seeking access to gaming areas is required to present valid, government-issued photographic identification before entry is granted. Accepted forms of identification include:

• Current Australian passport or foreign passport
• Current Australian driver licence or equivalent overseas licence
• Current Australian state or territory proof-of-age card
• Other government-issued photographic identification acceptable under applicable Queensland legislation

Our team members are authorised and required to request identification from any guest who appears to be under the minimum age. Guests who are unable or unwilling to provide satisfactory identification will be respectfully denied entry to gaming areas.

2.2 Protecting Minors

Minors are not permitted on the casino floor under any circumstances. Our security and floor staff are trained to identify and respond to situations where a minor may have gained or be attempting to gain access to gaming areas. If you observe a child or young person in a gaming area, please notify a team member or security officer immediately.

3. Keeping Play a Choice

Gaming at Valmessia Plate is always optional. You are never obliged to gamble in order to enjoy our restaurant, dining or entertainment areas. We actively encourage guests to treat gaming as one leisure choice among many available at the property.

Responsible gambling begins with a clear personal decision to play. Before entering any gaming area, we invite you to consider:

• Whether you are playing for enjoyment rather than as a means of generating income or resolving financial concerns
• Whether you have set a clear and comfortable budget for the session
• Whether you are in a settled state of mind that allows you to make calm, considered decisions
• Whether you have a planned time at which you intend to stop

If any of these considerations give you pause, we encourage you to step away from the gaming floor and speak with a member of our Venue Team team. There is no pressure to play, and walking away at any time is always the right choice if gaming is no longer enjoyable for you.

4. Time and Spending Limits

Setting personal limits before and during play is one of the most effective ways to keep gaming within a comfortable boundary. Valmessia Plate supports guests in establishing the following types of limits:

4.1 Practical Tips for Staying Within Limits

• Decide on your session budget before you arrive at the gaming floor and bring only that amount with you.
• Bring only the amount you intend to use and keep additional payment methods out of immediate reach before entering gaming areas.
• Use a watch or phone timer to track the time you have spent playing.
• Take regular breaks to reassess how you feel and whether you still wish to continue.
• Do not chase losses. If you have reached your predetermined spend limit, honour the commitment you made to yourself before you started.
• Do not borrow money or use funds reserved for essential expenses as a gaming budget.

4.2 Requesting a Limit Reminder

Our Venue Team team is available throughout the property to assist guests in staying aware of their time on the gaming floor. If you would like a courtesy reminder after a certain period, simply ask any team member at the Venue Team desk before entering the casino area.

5. Recognising Signs of Concern

Gaming can occasionally move from a pleasurable pastime to something that feels difficult to manage. Being aware of early signs of concern, in yourself or in someone you care about, is an important step towards making positive changes.

The following are commonly recognised indicators that gaming may be causing difficulties:

5.1 Relating to Play Behaviour

• Spending more time or money on gaming than originally intended
• Continuing to play after reaching a predetermined budget or time limit
• Returning to gaming to try to recover previous losses
• Feeling restless or unsettled when not playing
• Feeling compelled to increase the size of bets to maintain enjoyment
• Finding it difficult to stop once a session has begun

5.2 Relating to Everyday Life

• Thinking about gaming frequently when engaged in other activities
• Neglecting personal, work or social responsibilities in favour of gaming
• Using gaming as a primary way of managing stress, boredom or low mood
• Concealing gaming activity from family members or close friends
• Experiencing financial strain as a result of gaming expenditure
• Borrowing money, selling possessions or drawing on savings to fund gaming

If you recognise any of these signs in your own behaviour, we encourage you to pause your gaming session, take a break and speak with someone you trust or with a member of our Venue Team team. A range of support options are available and are described in Section 8 of this page.

6. Taking Breaks

Regular breaks are one of the simplest and most effective ways to maintain perspective during a gaming session. We actively encourage all guests to step away from the gaming floor at regular intervals.

During a break, we suggest:

• Moving to a non-gaming area of the property to relax and change your environment
• Having a meal or refreshment in our dining areas
• Taking a short walk outdoors in the Broadbeach Waters area
• Checking in with yourself about how you feel and whether you wish to continue playing
• Speaking with a companion or a member of our Venue Team team if you have concerns

You are always free to leave the gaming floor and return to it later, or to decide not to return at all. There is no obligation of any kind to continue playing once you have started.

7. Property Self-Exclusion

Valmessia Plate operates a formal self-exclusion programme that allows guests to voluntarily restrict their own access to gaming areas at our property. This programme is available to any guest who believes that restricting their access to gaming would benefit their wellbeing.

7.1 How to Apply for Self-Exclusion

To apply for self-exclusion from gaming areas at Valmessia Plate, please visit the Venue Team desk and speak with a team member in confidence. The process involves:

1. Completing a self-exclusion request form with the assistance of a trained team member
2. Providing photographic identification to enable identification at entry points
3. Selecting the duration of the exclusion period from the options available
4. Receiving a written confirmation of the exclusion terms and duration

All self-exclusion applications are treated with complete confidentiality. Information provided during the process will be used only for the administration of your exclusion and will not be disclosed to third parties except as required by applicable law.

7.2 Duration and Renewal

Self-exclusion periods at Valmessia Plate are available for a minimum of six months and may be set for longer periods at the guest's request. At the conclusion of an exclusion period, re-entry to gaming areas is not automatic; guests who wish to remove an exclusion must make a formal written application in person at the Venue Team desk, subject to a mandatory cooling-off period.

Guests are encouraged to consider the longest exclusion period appropriate to their circumstances. Our team members will provide impartial guidance without any pressure to select a shorter period.

7.3 Obligations During Exclusion

Once a self-exclusion is in place, the guest agrees not to attempt to enter gaming areas at Valmessia Plate for the duration of the exclusion period. will take reasonable steps to enforce the exclusion, including staff identification checks. Guests are asked to support this process by avoiding gaming areas during the exclusion period.

7.4 Broader Exclusion Options

In addition to our property-level programme, Australian gaming guests may have access to exclusion and support mechanisms administered by relevant state and territory authorities. We encourage you to enquire with our Venue Team team about additional options that may be available under Queensland gaming regulation. Our staff can explain the general operation of any such schemes without providing personal financial or legal advice.

8. Support from Trusted Contacts

Friends and family members often play an important role in helping someone recognise and address gaming-related concerns. If you are concerned about the gaming habits of a guest or a person in your life, or if you would like a trusted person to assist you in managing your own gaming, the following information may be helpful.

8.1 Guests Seeking Support from a Trusted Contact

You may nominate a trusted adult contact who can assist you in maintaining your gaming limits or remind you of your commitments during a visit. Speak with our Venue Team team to understand how this can be arranged in practice during your visit to Valmessia Plate.

You may also wish to share this page with someone you trust before your visit so that they understand the tools available to you and can provide informed support.

8.2 Contacts Concerned About a Guest

If you are concerned about the gaming behaviour of a family member or friend who is visiting Valmessia Plate, please speak with our Venue Team team in confidence. Our team members are trained to discuss the options available to you and to provide information about the third-party exclusion processes available under Queensland gaming regulation, where applicable.

We treat all enquiries of this kind with discretion and empathy. Our goal is to support the wellbeing of all individuals connected to our property.

9. Responsible Gaming Resources in Australia

A range of support resources is available to Australians who are concerned about their own gaming behaviour or that of someone they care about. Responsible gambling support in Australia is provided at both the federal and state and territory level, and relevant services are available to residents and visitors across Queensland.

Australian responsible gambling services generally include:

• Free telephone and online counselling services available at any time of day or night, providing confidential support from qualified counsellors
• Financial counselling services that can assist with managing the financial impact of gaming-related difficulties
• Self-exclusion and exclusion management services administered by Queensland gaming authorities, which may complement property-level exclusions
• Information and self-help resources published by Australian and Queensland gaming regulators, available through government websites and community services
• Peer support and community programmes for individuals and families affected by problem gambling

Our Venue Team team is able to provide printed information about available responsible gambling services and to assist you in locating appropriate support. Please do not hesitate to ask any team member for guidance; all enquiries are handled with complete confidentiality and without judgement.

Responsible gambling information published by relevant Queensland and Australian authorities can also be accessed through Queensland Government and Australian Government information channels. We encourage you to seek out these publicly available resources if you have concerns.

10. Our Team and Their Role

All gaming floor and Venue Team staff at Valmessia Plate receive training in responsible gambling practices. This training equips them to:

• Identify behavioural indicators that may suggest a guest is experiencing gaming-related difficulty
• Approach guests with sensitivity and respect in accordance with our responsible gambling policies
• Provide accurate, non-judgemental information about the tools and resources available at the property and in the wider community
• Process self-exclusion applications and cooling-off requests promptly and confidentially
• Enforce age verification and exclusion controls consistently

If at any point during your visit you wish to speak with a team member about responsible gambling, you may approach any member of the gaming floor team, visit the Venue Team desk or contact the venue reception. All conversations are treated in confidence.

11. Contact Us

If you have questions about this Responsible Gambling page, our internal policies, or the support options available at Valmessia Plate, please contact us using the details below.

We aim to respond to all responsible gambling enquiries within two business days. For urgent support needs, please speak directly with a team member on the property or contact an available Australian responsible gambling support service.

12. Updates to This Page

reviews this Responsible Gambling page periodically to ensure it remains accurate and reflects current responsible gambling standards applicable in Queensland and across Australia. The effective date at the top of this page indicates when the current version was last reviewed.

We reserve the right to update this page at any time. Continued use of gaming facilities at Valmessia Plate following any update constitutes acknowledgement of the current terms of this page.

If you have feedback about this page or suggestions regarding our responsible gambling practices, we welcome your input. Please email us at info@valmessiaplate.com.